Important Information: As COVID-19 is considered a known event, cover restrictions and exclusions will apply for related events or losses. No cover is provided for any claim arising from travel restrictions due to government orders, advisories, regulations, directives, or border closures. Please refer to the Travel Alert available here.
Does Jetstar Travel Insurance cover COVID-19?
Yes, all plans have COVID-19 benefits, but the types of benefits and limits vary between international and domestic plans. COVID-19 coverage includes:
- Trip Cancellation Costs: Cover if you need to cancel or amend your trip due to yourself or someone you’re travelling with on the same policy being diagnosed with COVID-19.
- Emergency Overseas Medical Expenses and Overseas Medical Evacuation & Repatriation: If you or someone you’re travelling with on the same policy is diagnosed with COVID-19 while on your overseas trip, our International Comprehensive travel insurance plans include cover for emergency overseas medical expenses and medical evacuation.
Please note that there is no coverage in relation to travel restrictions due to government orders, warnings, advisories, regulations, directives, prohibitions or border closures relating to any current or previous epidemic or pandemic as declared by the World Health Organisation or by any official governmental body or health authority of either Australia or your Destination country.
This is a summary of cover and does not include the full terms, conditions, limits / sub-limits and exclusions. Please read the applicable PDS for full details as to what is and is not covered.
Do I need medical proof of my positive COVID-19 result if I need to cancel my trip?
Yes. You will need to provide documentation to support the circumstances of your claim. We understand that the type of documentation you are able to provide may vary and we assess every claim on a case-by-case basis.
You should submit as much information as you’re able to along with your claim, as this will help us to assess your claim in a timely manner and reduce the possibility that we may need to ask you for further information.
Information you supply may include:
A letter from a medical practitioner confirming you are medically unfit to travel due to being diagnosed with COVID-19; and
A positive rapid antigen or PCR test result as proof of diagnosis in relation to COVID-19 claim submissions
Don’t forget to contact your travel service providers as well, as you’ll also need to demonstrate that you have requested a refund or tried to reschedule your arrangements, and what your out of pocket costs are.
If I need to change my trip dates can I change my travel insurance dates?
Yes, if you have not begun your trip and you have not or do not intend to submit a claim against your policy, you can change the dates in your insurance policy. Please contact our Customer Service Team to arrange by calling 1800 257 504.
I have upcoming travel. Will I be able to cancel my trip and be reimbursed?
It depends on the reason why you need to cancel your travel. Please read the applicable PDS for full details as to the terms, conditions and exclusions of your coverage.. If you are unsure about coverage, please contact our Customer Service Team on 1800 257 504 who can provide you with details on coverage.
Can I cancel my insurance and get my premium refunded?
You are able to cancel your policy for any reason and receive a full refund of your premium if you meet all of the following conditions:
- You cancel your policy and request a refund within 21 days of purchasing your policy;
- You have not started your trip; and
- You have not filed a claim.
Can I change my mind and choose not to travel?
If you no longer want to travel, or you change your mind and decide not to travel, you will not receive cover under our policies. We suggest you contact your airline or travel provider to discuss your options.