xYou must be an Australian resident to purchase any plan from the Australian website
Important Information: Our policies do not provide cover for travel to destinations that are designated as “Do Not Travel” by the Australian government or sanctioned destinations. Check the latest government advice and our travel insurance alerts.
Policy Benefits
You can apply for this travel insurance at the time you make a travel booking on jetstar.com. You can also apply after you’ve made your travel booking, and right up until your departure date, by visiting Jetstar’s Manage Booking and selecting ‘add travel insurance’ or by calling the AIG contact centre on 1800 257 504.
Before you buy, you should review the terms and conditions of this policy to make sure the cover is right for you. You should also review any advisories on smartraveller.gov.au for anything related to your intended Destinations. We do not cover any location with a ‘Level 4 – Do not travel’ warning issued by the Australian government. If you have questions about applying for cover, please call us on 1800 257 504.
A summary of the key benefits of Jetstar Travel Insurance policies can be found below.
You should be aware that the following key benefits are a summary of cover only and the policy is subject to terms and conditions, limits and exclusions that may not suit your requirements. Coverage is always subject to you meeting all other terms and conditions of your policy. For detailed information about the benefits, exclusions, the circumstances under which the benefits are provided and the process for making a claim, please read the applicable Product Disclosure Statement (PDS).
A Target Market Determination (TMD) is available for these products and can be found at https://www.aig.com.au/tmd. Further information about the PDS and TMD can be found on the FAQs page.
Product Disclosure Statement (PDS)
| Section | Policy Benefits | Benefit Limit (AUD) |
|---|---|---|
| Section 1 | If you have to cancel or shorten your trip | |
| Loss of prepaid travel deposits | $5,000 | |
| Loss of your Qantas Points | Included | |
| Travel agent's fees | $1,500 | |
| Section 2 | If you incur additional travel expenses | |
| Additional accommodation and meal expenses | $2,500 | |
| Additional transportation expenses | $2,500 | |
| Resumption of your trip | $750 | |
| Section 3 | If you die or are disabled as result of an accident | |
| Accidental death (People aged 18 years and older) | $10,000 | |
| People under 18 years of age | $10,000 | |
| Permanent disablement | $10,000 | |
| Section 4 | If your personal effects or travel documents are lost, stolen or damaged | |
| Your luggage or personal effects (total amount we will pay for all items combined) | $5,000* | |
| The most we will pay for each item, or set or pair of items | $300 | |
| The most we will pay for a smartphone | $1,000 | |
| The most we will pay for a camera, video camera or camcorder | $1,500 | |
| The most we will pay for a personal computer | $1,500 | |
| Section 5 | If you experience delays | |
| Travel delay (total amount we will pay for all hours combined) | $600* | |
| The amount we will pay for every 6 hours | $75 | |
| Baggage delay (total amount we will pay for all hours combined) | $600* | |
| The amount we will pay for every 6 hours | $75 | |
| Section 6 | If you hire a rental vehicle during your trip | |
| Your rental vehicle's insurance excess | $8,000 per policy | |
| Return of your rental vehicle | $1,000 per policy | |
| Section 7 | If you incur legal expenses or legal liability | |
| Legal liability | $500,000 | |
| Defence costs | $10,000 | |
| Section 8 | If you are diagnosed with COVID-19 | |
| Loss of prepaid travel deposits | $5,000 | |
| Additional accommodation and meal expenses | $2,500 | |
| Additional transportation expenses | $2,500 | |
| All Sections | Excess | $0 |
| Add Insurance To My Flight Booking | ||
Product Disclosure Statement (PDS)
| Section | Policy Benefits | Benefit Limit (AUD) |
|---|---|---|
| Section 1 | If you have to cancel or shorten your trip | |
| Loss of prepaid travel deposits | $50,000 | |
| Loss of your Qantas Points | Included | |
| Travel agent's fees | $1,500 | |
| Section 2 | If you incur additional travel expenses | |
| Additional accommodation and meal expenses | $5,000 | |
| Additional transportation expenses | $5,000 | |
| Resumption of your trip | $5,000 | |
| Section 3 | If you are sick or injured during your trip | |
| Overseas medical expenses | $2,500,000 | |
| Someone to be with you | $25,000 | |
| Cash while you are in hospital (Total amount we will pay for all days combined) | $7,500* | |
| The amount we will pay for each day | $250 | |
| Internet use and telephone calls | $500 | |
| Section 4 | If you need to see a dentist during your trip | |
| Teeth that are injured in an accident | $25,000 | |
| Emergency relief of dental pain | $1,000 | |
| Section 5 | If you need to be medically evacuated or brought back home | |
| Emergency medical evacuation | $2,500,000 | |
| The return of your mortal remains | $20,000 | |
| Funeral expenses | $5,000 | |
| Section 6 | If you die or are disabled as result of an accident | |
| Accidental death (People aged 18 years and older) | $10,000* | |
| People under 18 years of age | $10,000 | |
| Permanent disablement | $10,000 | |
| Section 7 | If your personal effects or travel documents are lost, stolen or damaged | |
| Your luggage or personal effects (total amount we will pay for all items combined) | $10,000 | |
| The most we will pay for each item, or set or pair of items | $750 | |
| The most we will pay for a smartphone | $1,500 | |
| The most we will pay for a camera, video camera or camcorder | $1,500 | |
| The most we will pay for a personal computer | $1,500 | |
| Your money | $300 | |
| Your passport and travel documents | $3,000 | |
| Section 8 | If you experience delays or hijacking | |
| Travel delay (total amount we will pay for all hours combined) | $1,600* | |
| The amount we will pay for every 6 hours | $200 | |
| Baggage delay (total amount we will pay for all hours combined) | $1,600* | |
| The amount we will pay for every 6 hours | $200 | |
| Hijacking | $10,000 | |
| Section 9 | If you hire a rental vehicle during your trip | |
| Your rental vehicle's insurance excess | $8,000 per policy | |
| Return of your rental vehicle | $1,000 per policy | |
| Section 10 | If you incur legal expenses or legal liability | |
| Legal liability | $3,000,000 | |
| Defence costs | $50,000 | |
| Section 11 | If you incur costs in Australia& | |
| Additional kennel and cattery fees | $500 per policy | |
| Additional childcare costs | $750 per policy | |
| Section 12 | If you are diagnosed with COVID-19 | |
| Overseas medical expenses | $2,500,000 | |
| Emergency medical evacuation or repatriation | $2,500,000 | |
| Loss of prepaid travel deposits | $50,000 | |
| Additional accommodation and meal expenses | $5,000 | |
| Additional transportation expenses | $5,000 | |
| Your quarantine overseas (total amount we will pay for all days combined) | $2,100* | |
| The amount we will pay for each day | $150 | |
| All Sections | Excess | $0 |
| Add Insurance To My Flight Booking | ||
* Sub-limits apply.
& Benefit not available under a One-Way single trip policy for the International Comprehensive plan
* All benefits and benefit amounts shown above are per insured person, limits payable in Australian Dollars. In some cases, sub-limits apply. The above amounts are maximum benefit limits and the actual benefits you may receive will depend on the circumstances of your claim and the terms of your policy. Coverage is always subject to you meeting the terms and conditions of your policy. For further information relating to COVID-19 benefits please refer to the applicable Product Disclosure Statement (PDS).
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Jetstar Travel Insurance is issued by AIG Australia Limited ABN 93 004 727 753, AFSL 381686 (“AIG”). Jetstar Airways Pty Limited, ABN 33 069 720 243 (“Jetstar”), is an authorised distributor of AIG in arranging this insurance under ASIC Corporations (Basic Deposit and General Insurance Product Distribution) Instrument 2015/682. Jetstar is not authorised to provide any advice, opinion or recommendation regarding insurance. The information provided is purely for factual information only. Before making any decision to buy the travel insurance, you should read the applicable Product Disclosure Statement (PDS) and Target Market Determination (TMD).