xYou must be an Australian resident to purchase any plan from the Australian website

Important Information: Our policies do not provide cover for travel to destinations that are designated as “Do Not Travel” by the Australian government or sanctioned destinations. Check the latest government advice and our travel insurance alerts.

Jetstar AIG

Contact Us | Jetstar Australia Travel Insurance

Travel Insurance Policy Enquiries

Call Now: 1800 257 504

8am - 6pm AEST Monday to Friday or email traveladmin@aig.com

Lodging your claim is easy, click here to download a claim form.

24 Hour Emergency Assistance

In the event of an emergency, a reverse call to Travel Guard® anytime from anywhere in the world will put you in touch.

To contact Travel Guard®  from anywhere in the world, call:

Country Code: 60  Area Code: 3   
Number: 2772 5592

Reverse charges calls can be made from some countries. Contact your local operator. Or email Travel Guard® at auassistance@aig.com


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Jetstar Travel Insurance is issued by AIG Australia Limited ABN 93 004 727 753, AFSL 381686 (“AIG”). Jetstar Airways Pty Limited, ABN 33 069 720 243 (“Jetstar”), is an authorised distributor of AIG in arranging this insurance under ASIC Corporations (Basic Deposit and General Insurance Product Distribution) Instrument 2015/682. Jetstar is not authorised to provide any advice, opinion or recommendation regarding insurance. The information provided is purely for factual information only. Before making any decision to buy the travel insurance, you should read the applicable Product Disclosure Statement (PDS) and Target Market Determination (TMD).