xYou must be an Australian resident to purchase any plan from the Australian website

Important Information: As COVID-19 is considered a known event, cover restrictions and exclusions will apply for related events or losses. No cover is provided for any claim arising from travel restrictions due to government orders, advisories, regulations, directives, or border closures. No cover is provided for any losses for trip cancellation, trip delay and/or additional expenses due to COVID-19 unless otherwise specified in the Travel Alert available here.

Jetstar AIG

Contact Us | Jetstar Australia Travel Insurance

Travel Insurance Policy Enquiries

Call Now: 1800 257 504

8am - 6pm AEST Monday to Friday or email traveladmin@aig.com

Lodging your claim is easy, click here to download a claim form.

24 Hour Emergency Assistance

In the event of an emergency, a reverse call to Travel Guard® anytime from anywhere in the world will put you in touch.

To contact Travel Guard®  from anywhere in the world, call:

Country Code: 60  Area Code: 3   
Number: 2772 5592

Reverse charges calls can be made from some countries. Contact your local operator. Or email Travel Guard® at auassistance@aig.com


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Insurance products and services are provided by AIG Australia Limited, ABN 93 004 727 753, AFSL 381686, trading in Australia as AIG.
Jetstar Airways Pty Ltd, ABN 33 069 720 243 (Jetstar), is an authorised distributor of AIG in arranging this insurance.
Jetstar is not authorised to provide any advice, opinion or recommendation regarding insurance or to bind any person on behalf of AIG.
You should read and consider the Combined Product Disclosure Statement, Policy Details and Financial Services Guide (PDS) and note the limitations and exclusions in the policy, in light of your personal circumstances, prior to making any decision to acquire a product. A Target Market Determination (TMD) is also available for all products and can be found here.