You must be an Australian resident to purchase any plan from the Australian website.

Travel Insurance Notice

Suspension of Travel Insurance Sales — Effective 06 April 2020

Due to the latest advisory from the Department of Foreign Affairs and Trade (DFAT) banning travel to all destinations, AIG Australia is temporarily suspending issuance of new Jetstar Domestic and International travel insurance policies effective 06 April 2020.

This does not impact existing customers who have already purchased a travel insurance policy. If you have queries regarding your policy, please refer to the contact information below.

Travel Insurance Policy Enquiries
Call: 1800 257 504, 8am - 6pm AEST Monday to Friday

If you wish to lodge a claim, click here to download a claim form.

24-Hour Emergency Assistance
For Jetstar International Travel Insurance Policy holders, in the event of an emergency, call Travel Guard® anytime from anywhere in the world:

Country Code: 60 Area Code: 3
Number: 2772 5593
Reverse charges calls can be made from some countries. Contact your local operator. Or email Travel Guard® at

Policy Information
To view your policy wording, please click on the product name below:

Domestic Insurance Policy
Jetstar Domestic Ticket Cancellation only
Jetstar Domestic Ticket Cancellation and Baggage Protection Insurance
Domestic Full Trip Cancellation Insurance
Domestic Full Trip Cancellation and Checked Baggage Insurance
Trans-Tasman Insurance Policy
Jetstar Trans-Tasman Ticket and Baggage Insurance
International Insurance Policy
Essentials Overseas Travel Insurance
Essentials Plus Overseas Travel Insurance
Premium Comprehensive Travel Insurance

Current Travel Alerts: Click here